Month: July 2019

all right i’m sitting harder than you that’s okay they give the important people the tall chairs oh give me i don’t think so give me a break give me a break hey how are you guys hello yeah okay we are now in fish capacity you want to introduce ourselves i was about to go ahead don’t jump that’s what i do i oh my god give me patience all right we’re here in our official capacity as realtors in our very nice beautiful new conference room here at our office i am diane and this is randall bro she’s pickle lady i am the pickle lady um and we are happy to be here this evening we wanted to kind of hang out at the office because it’s been a little hot yeah it’s nice and cool in here we’re waiting for the monsoons to come through they’re running late this year they are very much really weird weather patterns this year all over the country yeah we’re no exceptional hurry monsoons right absolutely yeah just one or two rain so far exactly so we’re here to talk about something that um well i’d like to help any of my clients when they’re moving in so just mr bro um and we kind of wanted to talk a little bit about customer service and some important things so recently we sold a lovely home in prescott lakes and my little lady wanted to have her whole home repainted so i do know you have your hoa so i went over and filled out the whole application and helped you pick out the paints and sadly they only meet every couple of weeks to decide yeah um because she was closing the next day they declined her colors yeah yeah it was kind of dumb but anyway kind of dumb so now we have to wait till august 6th so i wanted to talk to you about things like that when you need to do anything with your hoa be aware you can’t just go in fill the form send it in and say oh approve today no sometimes it takes two to three weeks and the board meets the board and then if you don’t get the answer you want then you got to do it all over again you know yeah so always check with your hoa if you want something done ready or fast you better you know expect it’s not going to quite happen that way yeah we try to get to get it all choreographed just so yeah uh obviously you know this is if you are moving from it in from out of town right so you’re trying to coordinate all this obviously get get the pickle lady uh involved right as your boots on the ground to try to get it all coordinated um so part of it is just so you know that we can help you do stuff like that and negotiate and administer that kind of thing and the other is just adjust your expectations adjust your expectations so we were declined on one color so now we have to wait till august 6 but that’s okay we’re going to resubmit and we’re going to start over but uh so i wanted you to be aware of that sometimes with hoas it takes a little time to get the final approval but you will always also we suspect that part of the reason why they didn’t just approve everything is that we had not closed yet mm-hmm and uh we suspect they wanted to make sure that we were closed before they do anything well that makes sense yeah i mean you can’t approve something on the house that someone doesn’t own yeah i totally get it yeah i was just my my point is yeah that’s how proactive we are as a team yeah i’m so proactive i’m like you know what this lady needs her house painted i’m on this i’m gonna make this happen i know where the hoa is i’m gonna go while she was still in california so we and our practice we very much like to help our people in any way we can we’ve had clients call and say i can’t get my ceiling fans to work okay so we come over and and then we call our other friend and our other agent and say hey uh how do we get this turned on we can’t get it oh did you get the remotes that’s another tip too so there are three of us working together to try to figure out some of these problems and get you the best help as fast as possible whether it be us or we have a whole list which is on our relocation center location center which lists painters handymen uh we have somebody who does stucco so our team we try super super hard to have as much information available so when you move and you need to have things done we are a source of information for you to help you get whatever you need to have handled and also on the on the social side too so not just it’s not just about your home uh a lot of times people want information about the local activity center or contact information for different clubs and stuff like that right uh so we’ll coordinate that we try to be super super available and i have to say not all agents are no nope they just say thank you so much goodbye have fun but if you come to us we’re all about customer service absolutely we really want to help you and give you some delicious pickles that’s right and sometimes i give you another bottle of pickles don’t underestimate the pickles some of you people love these pickles are a little to me can i have some more can i have some more don’t worry mama will give you some pickles yeah anytime she’s always making pickles call me i’m always in production i’m always in production so even after you move here don’t be shy give me a call give me a call if you need help with anything and if you need more pickles right absolutely all in one place to get the good pickles you’re right about that all right cheers for that so give us a call we’re here to help you non-stop 24 hours 713 302 1964. yeah it’s a houston number we know we moved here we didn’t change yes you don’t have to either no and the other thing is uh prescottpicklady.com you’ll find a link to our prescott relocation center which is a website full of all kinds of wonderful things right you need if you’re coming if you’re thinking about or you are already enroute coming in that’s it exactly all right bye guys have a good day good to see you bye cheers